If you want to log into the vintrica Mobility App but are not receiving an email with the login link, there may be several reasons for this. Please check the following points to resolve the issue:
1. Make sure you are using the latest version of the app
Outdated app versions can cause certain functions – such as the login process – to not work properly. Please open the App Store (for iOS devices) or the Google Play Store (for Android devices) and check if an update for the vintrica App is available. If so, install the update and then try to log in again.
2. Check the email address you are using.
A common reason why the login email does not arrive is the use of an incorrect email address. Please ensure that you enter the exact email address you originally registered with vintrica. Many users have multiple email addresses – for personal and professional purposes – and may accidentally enter a different address than the one used for registration.
Tip: If you are unsure, search your email inbox for previous emails from vintrica (e.g., order confirmations). There you will find the address with which you registered with us.
3. Check your spam folder.
In some cases, the email with the login link may be incorrectly classified as promotional or spam by your email provider. Therefore, please also check these folders.
